Microchip USA is a fast-growing technology distributor headquartered in Tampa, FL. We are a crucial supplier for some of the world's largest manufacturers, sourcing and distributing high-end electronic components like semiconductors, integrated circuits, FPGAs, MCUs, and many more. We solve complex supply chain problems for our clients. 

We are looking to add high-energy, motivated professionals to our team. Our ideal candidate prioritizes their personal and professional development, is confident in their ability to be successful, and brings a positive attitude and strong work ethic to the office every day. 

Summary:

An Order Support Specialist is responsible for ensuring a seamless client experience while coordinating logistics and client success processes that support timely service delivery. This role serves as a key liaison between clients, internal teams, and external partners, ensuring client satisfaction, accurate order fulfillment, and operational efficiency. This position requires strong communication, organizational, and problem-solving skills, with a balance of customer-facing responsibilities and backend coordination.

Responsibilities:

Maintains client order pipeline and inquiry management processes. Ensures accurate shipping information, logistics documentation, and client order processing.

Coordinates transportation actions to include, but not limited to, shipping arrangements, shipping error corrections, and tracking of shipping orders.

Collaborates with the operations department to provide accurate order status updates and proper client communications.

Provides professional communications to all key stakeholders.

Manage client records and CRM updates; prepare and distribute order bills and invoices.

Understands logistics regulations and manages tariff and customs issues. Provides customs support, tracks, and manages custom requirements.

Exemplifies organizational core values when communicating with internal and external key stakeholders.

Qualifications:

Bachelor’s degree in Operations Management or related fields

Supply chain management experience

Experience with CRM software

Excellent attention to detail and problem-solving skills

Computer proficient with Microsoft Office

About Microchip USA

At Microchip USA, we’re not just experiencing rapid growth but defining it. A collective passion, drive, and an unyielding commitment to transparency, innovation, and efficiency fuel our journey as a trailblazing force in the industry.

But what truly sets us apart is our unwavering emphasis on our most valuable asset: our employees. With an ’employee-first’ philosophy embedded at the core of our culture, we prioritize every team member's well-being, professional development, and aspirations. Here, your growth is intertwined with ours, and together, we envision a world powered by revolutionary technology and the minds behind it.

We hope you have been able to catch a glimpse of our quarterly events and activities that allow our employees to play as hard as they work and see how we have been able to volunteer and give back to our amazing Tampa Bay community!